You would have to, at a minimum, replace the printhead, which costs about $85 if the logic board is bad you’re looking at $200-250. While it can be fixed, it is not worthwhile to do so. 99.9% of the time, this does come down to a hardware fault. There is one step you can take here, to clean and reset the system, but it is very unlikely to help. As this is a 2011 model printer, it is well past its 3 year service life, so this type of failure is not surprising. The head is a "wear item" that fails with age/use. Specifically, it is the result of a bad printhead (or the logic board that controls it). Unfortunately this error indicates a hardware problem, Sorry to hear you’re having trouble, Janet. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Hello, I’m Nathan, and I’ll be assisting you today.
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